Customer Happiness

Dedicated humans who simply care about your success

Happiness Made Simple

We might be a software company, but happiness is at the core of everything we do. That’s why we’ve dedicated an entire department to ensuring that you feel supported in your Presence journey. From your initial onboarding to ongoing education and everything in-between, we’ve got your back.
Simple Onboarding at Presence

Guided Onboarding

New journeys are always a little bit nerve-wracking. But at Presence, we make the process as simple as possible. We know that you have important work to do, so our Happiness Team is here to help you get set-up with confidence.

  • A comprehensive roll-out schedule that fits your needs
  • Hands-on trainings for you and your team
  • A Happiness Expert dedicated to, well, your happiness
Delightful Service at Presence

Delightful Service

Whether you have a question or just want to say “hi,” we’re around. Our support is human-centered and human-powered — no ifs, ands, or bots about it.

  • Live, in-software chat support
  • A direct line to Happiness when you need it
  • Real people that care about making things easy
Ongoing Education at Presence

Ongoing Education

At Presence, we know that education is a journey, not a destination. That’s why every month, we’ll check-in to see how things are going. So whether you’re welcoming a new teammate or you want to talk strategy, you can rest easy knowing that your professional learning outcomes are supported.

  • Comprehensive, yet simple, documentation
  • Best practices guides
  • Proactive training on new features

Our blood type is B positive

Fast

Our median response time is 2 minutes or less. We’re speedy like that.

Friendly

We believe people should be personable. When you sign on with us, we consider you our newest BFF.

Focused

We take dedication seriously. When you have a question or concern, we’re focused on the most important person: You.

Meet The Happiness Team

We’re former student affairs professionals, compulsive problem-solvers, dog parents, and marathon runners.

We're passionate about making things easy, and have trouble sleeping when our campus partners aren't exceeding their goals.

Check I'm Here is now Presence. Learn more about this change in our blog post here.